/* Veritas Growth Call Tracker — design system
   Palette: deep lagoon ink sidebar, paper workspace, marigold accent */
:root{
  --ink:#122630;
  --ink-2:#1b3542;
  --paper:#f6f7f4;
  --card:#fdfdfb;
  --text:#22303a;
  --muted:#5c6b74;
  --line:#e2e6e2;
  --accent:#e8a317;
  --accent-dark:#c78a0d;
  --good:#2e7d5b;
  --good-bg:#e6f3ec;
  --warn:#b3541e;
  --warn-bg:#faeede;
  --bad:#a63a2e;
  --bad-bg:#fbeae7;
  --radius:12px;
}
*{box-sizing:border-box}
body{margin:0;font-family:'Sora',system-ui,sans-serif;background:var(--paper);color:var(--text);font-size:14.5px;line-height:1.55}
a{color:inherit}

/* ---- shell ---- */
.shell{display:flex;min-height:100vh}
.sidebar{width:224px;background:var(--ink);color:#cfdbe0;flex-shrink:0;display:flex;flex-direction:column;padding:22px 0}
.brand{padding:0 22px 22px;border-bottom:1px solid rgba(255,255,255,.08);margin-bottom:14px}
.brand .logo{font-weight:700;font-size:19px;color:#fff;letter-spacing:.2px}
.brand .logo span{color:var(--accent)}
.brand .firm{font-size:11.5px;color:#7d939e;margin-top:2px}
.nav a{display:flex;align-items:center;gap:10px;padding:10px 22px;text-decoration:none;font-size:13.5px;color:#b7c6cd;border-left:3px solid transparent}
.nav a:hover{background:rgba(255,255,255,.05);color:#fff}
.nav a.active{background:var(--ink-2);color:#fff;border-left-color:var(--accent);font-weight:600}
.nav .icon{width:18px;text-align:center;opacity:.9}
.sidebar .foot{margin-top:auto;padding:16px 22px;font-size:12.5px;color:#7d939e;border-top:1px solid rgba(255,255,255,.08)}
.sidebar .foot a{color:#e8a317;text-decoration:none;font-weight:600}
.main{flex:1;padding:28px 34px;min-width:0}

/* ---- header row ---- */
.pagehead{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.pagehead h1{font-size:21px;margin:0;font-weight:700}
.pagehead .sub{color:var(--muted);font-size:13px;margin-top:3px}

/* ---- buttons & forms ---- */
.btn{display:inline-block;padding:10px 18px;border-radius:8px;border:0;background:var(--accent);color:var(--ink);font:inherit;font-weight:700;font-size:13.5px;text-decoration:none;cursor:pointer}
.btn:hover{background:var(--accent-dark)}
.btn.ghost{background:transparent;border:1.5px solid var(--line);color:var(--text);font-weight:600}
.btn.ghost:hover{border-color:var(--muted);background:#fff}
.btn.small{padding:6px 12px;font-size:12.5px}
.btn.danger{background:var(--bad);color:#fff}
label{display:block;font-size:13px;font-weight:600;margin:0 0 6px}
input,select,textarea{width:100%;padding:10px 12px;border:1.5px solid #cfd8dc;border-radius:8px;font:inherit;font-size:14px;background:#fff;color:var(--text)}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);border-color:var(--accent)}
textarea{resize:vertical;min-height:90px}
.field{margin-bottom:16px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.grid3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}

/* ---- cards ---- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:22px}
.card + .card{margin-top:18px}
.card h2{font-size:15.5px;margin:0 0 14px;font-weight:700}

/* ---- KPI tiles ---- */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px;margin-bottom:18px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px}
.kpi .num{font-size:26px;font-weight:700;line-height:1.1}
.kpi .lbl{font-size:12.5px;color:var(--muted);margin-top:4px}
.kpi.accent{background:var(--ink);border-color:var(--ink)}
.kpi.accent .num{color:var(--accent)}
.kpi.accent .lbl{color:#9fb2ba}

/* ---- tables ---- */
table{width:100%;border-collapse:collapse;font-size:13.5px}
th{text-align:left;padding:9px 12px;color:var(--muted);font-size:12px;font-weight:600;border-bottom:2px solid var(--line);white-space:nowrap}
td{padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
tr:hover td{background:#f4f6f2}
.table-wrap{overflow-x:auto}

/* ---- badges ---- */
.badge{display:inline-block;padding:3px 10px;border-radius:99px;font-size:11.5px;font-weight:700}
.b-open{background:var(--warn-bg);color:var(--warn)}
.b-resolved{background:var(--good-bg);color:var(--good)}
.b-escalated{background:var(--bad-bg);color:var(--bad)}
.b-no_action_needed{background:#eceff1;color:var(--muted)}
.b-connected{background:var(--good-bg);color:var(--good)}
.b-no_answer,.b-busy{background:#eceff1;color:var(--muted)}
.b-wrong_number{background:var(--bad-bg);color:var(--bad)}
.b-callback_requested{background:var(--warn-bg);color:var(--warn)}
.b-admin{background:var(--ink);color:var(--accent)}
.b-manager{background:#e3ecf3;color:#2b567a}
.b-caller{background:#eceff1;color:var(--muted)}
.b-active{background:var(--good-bg);color:var(--good)}
.b-archived,.b-disabled{background:#eceff1;color:var(--muted)}

/* ---- flash ---- */
.flash{padding:13px 16px;border-radius:8px;margin-bottom:18px;font-size:13.5px;font-weight:600}
.flash.ok{background:var(--good-bg);color:var(--good)}
.flash.err{background:var(--bad-bg);color:var(--bad)}

/* ---- filter bar ---- */
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end;margin-bottom:16px}
.filters .field{margin:0;min-width:150px}
.filters label{font-size:11.5px;color:var(--muted)}

/* ---- bar chart (pure CSS) ---- */
.bars{display:flex;align-items:flex-end;gap:10px;height:150px;padding-top:8px}
.bar{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:6px;min-width:0}
.bar .fill{width:100%;max-width:46px;background:var(--ink-2);border-radius:6px 6px 0 0;position:relative}
.bar.today .fill{background:var(--accent)}
.bar .v{font-size:12px;font-weight:700}
.bar .d{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}

/* ---- efficiency meter ---- */
.meter{height:8px;background:#e8ebe6;border-radius:99px;overflow:hidden;min-width:80px}
.meter i{display:block;height:100%;background:var(--good);border-radius:99px}
.meter.low i{background:var(--bad)}
.meter.mid i{background:var(--accent)}

/* ---- call timer ---- */
.timerbox{background:var(--ink);border-radius:var(--radius);color:#fff;padding:26px;text-align:center;margin-bottom:20px}
.timerbox .clock{font-size:44px;font-weight:700;letter-spacing:1px;font-variant-numeric:tabular-nums}
.timerbox .hint{color:#9fb2ba;font-size:13px;margin-top:4px}
.timerbox .btn{margin-top:14px}
.timer-live .clock{color:var(--accent)}

/* ---- login ---- */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--ink)}
.login-card{background:var(--card);border-radius:14px;padding:42px;width:92%;max-width:400px;box-shadow:0 24px 70px rgba(0,0,0,.4)}
.login-card .logo{font-size:24px;font-weight:700}
.login-card .logo span{color:var(--accent)}
.login-card .firm{color:var(--muted);font-size:13px;margin:2px 0 26px}

.muted{color:var(--muted)}
.small{font-size:12.5px}
.mt0{margin-top:0}.mb0{margin-bottom:0}
.right{text-align:right}
.nowrap{white-space:nowrap}

@media (max-width:860px){
  .shell{flex-direction:column}
  .sidebar{width:100%;flex-direction:row;flex-wrap:wrap;align-items:center;padding:10px 8px}
  .brand{border:0;padding:6px 14px;margin:0}
  .nav{display:flex;flex-wrap:wrap}
  .nav a{padding:8px 12px;border-left:0;border-bottom:3px solid transparent}
  .nav a.active{border-left:0;border-bottom-color:var(--accent)}
  .sidebar .foot{display:none}
  .main{padding:18px 14px}
  .grid2,.grid3{grid-template-columns:1fr}
}

/* ---- tickets ---- */
.token{display:inline-block;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;font-weight:700;
  background:#122630;color:#f3c35a;border-radius:6px;padding:3px 8px;letter-spacing:.4px}
.token.big{font-size:15px;padding:5px 12px;vertical-align:middle;margin-right:6px}
.b-in_progress{background:#e7effa;color:#2b5ea8}
.b-closed{background:#e9e9e9;color:#666}
.pr-high{background:#fbe3e0;color:#b02e22}
.pr-medium{background:#faf0d8;color:#9c6f0d}
.pr-low{background:#e9efe9;color:#4a7350}

/* ---- attachments ---- */
.attgrid{display:flex;flex-wrap:wrap;gap:12px}
.att{display:block;width:150px;text-decoration:none;color:inherit;border:1px solid #e2e5df;border-radius:10px;
  overflow:hidden;background:#fff;transition:box-shadow .15s}
.att:hover{box-shadow:0 4px 14px rgba(18,38,48,.12)}
.att img{display:block;width:100%;height:96px;object-fit:cover;background:#eef0ec}
.att-doc{display:flex;align-items:center;justify-content:center;height:96px;background:#122630;color:#f3c35a;
  font-weight:700;letter-spacing:1px}
.att-name{display:block;padding:8px 10px;font-size:12px;line-height:1.35;word-break:break-word}
.src-client{background:#f3e3f5;color:#7a2c86}

/* ---- voice recorder ---- */
.voicerec{margin-top:4px}
.voicerec-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.vr-time{font-variant-numeric:tabular-nums;font-weight:600}
.att-audio{width:200px;display:flex;flex-direction:column;padding:10px}
.att-audio audio{width:100%;height:34px;margin:8px 0}
.att-doc-audio{background:#122630;color:#f3c35a}

/* ---- call timers ---- */
.timerpair{display:flex;gap:28px;justify-content:center;margin-bottom:6px;flex-wrap:wrap}
.timercol{text-align:center}
.clocklbl{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin-top:2px}
.timerbox.wrap-live{border-color:#e8a317;background:#fdf6e8}
.phonepick{display:flex;gap:8px;align-items:center}
.phonepick input{flex:1}
#btnDial{background:#1f7a3d;color:#fff}
#btnDial:hover{background:#186330}